Privacy Policy
How Sterling Fondvale collects, uses and protects your personal information.
1. Introduction
Sterling Fondvale ("we", "us", "our") is committed to protecting the privacy of visitors and clients. This Privacy Policy explains what personal data we collect, why we collect it, and how we handle it when you use our website and services.
2. Information We Collect
- Identity data - full name, birth date, government-issued ID documentation for account setup and adherence to KYC/AML requirements.
- Contact data - contact email, telephone number, mailing address.
- Financial data - payment details, transaction history, source-of-funds information.
- Technical data - user IP, web browser information, device identifiers, tracking pixels and interaction metrics.
3. How We Use Your Data
- To verify identity and comply with regulatory obligations.
- To deliver, sustain and enhance our platform functionality and offerings.
- To handle transaction processing and identify potentially fraudulent transactions.
- To communicate with you regarding your account, updates and support requests.
- To deliver promotional materials where you have provided approval (you may withdraw consent at any time).
4. Legal Basis
Personal data processing is conducted pursuant to one or more applicable lawful grounds: contract performance, legal requirement compliance, our reasonable business interests, or your authorization.
5. Sharing and Disclosure
We may share personal data with regulated payment providers, KYC/AML verification partners, cloud infrastructure providers, professional advisors, and competent authorities where required by law. We do not sell personal data.
6. International Transfers
Where personal data is transferred outside your jurisdiction, we ensure appropriate safeguards are in place, including standard contractual clauses.
7. Data Retention
We retain personal data for as long as necessary to provide services and satisfy legal, regulatory and accounting requirements - typically at least five years after the closure of an account.
8. Your Rights
As permitted under law, you may seek retrieval, amendment, removal, limitation or transfer of your personal information, and you may refuse particular types of processing. To invoke these protections, please reach out using the contact information provided below.
9. Cookies
We employ necessary and performance-measurement cookies to ensure proper functionality and evaluate user behavior. Cookie preferences can be adjusted via your browser configuration.
10. Security
We apply administrative, technical and physical safeguards designed to protect personal data against unauthorised access, disclosure, alteration or destruction. No system is perfectly secure, and we cannot guarantee absolute security.
11. Changes
We may update this Policy from time to time. The latest version will always be available on this page with the updated date.
12. Contact
For privacy questions or to exercise your rights, contact the Sterling Fondvale Data Protection team via our contact page.